We are working hard to dispatch all orders within 48 hours, but some deliveries may be significantly delayed in transit. Please do not hesitate to contact us via email for any questions about specific orders.
All orders are packaged in a contained and hygienic environment, following all social distancing government guidelines.
Thank you for you patience during this time.
Orders will be processed & despatched within 48 hours, excluding weekends. You will be sent an email confirming your order, and subsequently to confirm shipping when it is despatched (If you do not receive this email please check your junk mail).
All postal addresses are the responsibility of the customer and unfortunately cannot be changed or cancelled after dispatch. Please ensure your address is correct before purchase. However, if you suspect an error in your address after purchase, please get in touch as soon as possible and we will do our best to rectify any mistakes. Maison Momo cannot be held responsible for errors or mistakes in customer provided addresses.
Please allow 7 working days from dispatch to receive your UK order, or 14 working days to receive your international order, before contacting firstname.lastname@example.org with any queries. Please note, working days do not include weekends or bank holidays. You can find working days guidelines here:
FREE - Royal Mail UK Saver (NOT Tracked or Insured) 3-5 working days delivery on orders over £20
£1.99 - Royal Mail UK Saver (NOT Tracked or Insured) 3-5 working days delivery
£2.99 - Royal Mail UK First Class (NOT Tracked or Insured) 2-3 working days
FREE - Royal Mail International (NOT Tracked or Insured) 7-12 working days worldwide delivery on orders over £50
FREE - Royal Mail International Tracked 7-12 working days worldwide delivery on orders over £100
£5 - Royal Mail International (NOT Tracked or Insured) 7-12 working days worldwide
£10 - Royal Mail International Tracked 7-12 working days and fully trackable. You will receive a separate e-mail with tracking number after dispatch (*RECOMMENDED FOR NON EU CUSTOMERS*)
Please note: Non-EU International Orders may be subject to customs checks which may delay delivery estimates. We recommend choosing tracked delivery option for peace of mind on your order.
SPECIAL DELIVERY INTRUCTIONS
If you would like to request a specific delivery option not outlined above, including additional tracked insured delivery options please get in touch via the Contact Form tab and we will do our best to fulfil specific postage requirements.
Pre-orders are processed on a first come first serve basis. Payment will be processed at the point of purchase. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. If you would prefer your items to be shipped separately, please order non preorder items in a separate transaction. Please contact us through the 'Contact Form' tab with any additional shipment requests for pre-orders.