Once you have placed your order you will receive a confirmation email. Once your order has been dispatched, you will receive a dispatch confirmation. Please check your junk folder if you have not received these notifications.

Please allow 7 working days from dispatch to receive your UK order, or 14 working days to receive your international order, before contacting maison_momo@outlook.co.uk with any queries. Please note, working days do not include weekends or bank holidays. You can find working days guidelines here: http://www.work-day.co.uk/

All postal addresses are the responsibility of the customer and unfortunately cannot be changed or cancelled after dispatch. Please ensure your address is correct before purchase. However, if you suspect an error in your address after purchase, please get in touch as soon as possible and we will do our best to rectify any mistakes.

You can message us with any queries unanswered here through the ‘Contact Us’ page.

Please note: Tracked shipping is recommended for Non-EU orders.