F.A.Q

Do you have a physical store?

Not yet! For now, Maison Momo can only be purchased online.

 

Where are you based?

We are based between London and Barcelona. All European & international orders are shipped from Barcelona, while UK orders are shipped from London.

Something I had my eye on is out of stock. Will you make more?

Each piece is handmade in limited quantities in our studio, so once a piece sells out, there is a possibility it will not be back. Jewellery marked 'limited edition' and items incorporating vintage charms will not be restocked once they sell out.

Do you make custom orders?

Yes! Please reach out to us via email to discuss customising options.

Do you accept returns?

Yes! We are happy to accept returns/exchanges on unworn items. Please email maison_momo@outlook.co.uk to request a return or exchange within 14 days of purchase. Unfortunately we do not offer an exchange or refund on our vintage or custom jewellery, as this is made to order. Read more about our returns policy here

How can I find my ring size?

You can find our size guides here

Do you offer gift packaging?

All our jewellery comes with in our signature pink eco-friendly pouches and white textured jewellery boxes, ready for gifting, along with a personalised note. If you would like to add a special message to your package, please write this in the 'Notes' section at checkout.

When will my order arrive?

We aim to dispatch your order within 2 working days. Please allow 7 working days from dispatch to receive your UK order, or 14 working days to receive your international order, before contacting maison_momo@outlook.com with any queries. Dispatch times for customised and made to order items vary- please check individual product pages for more information.

Didn't find what you're looking for? Contact us here and we'll be happy to assist you!

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